FAQs
Can I Check My Order Upon Delivery
- No, packages may not be opened upon delivery, but you can fill out the return/exchange form on our website.
- You may request an exchange or return within 48 hours of receiving your order.
- Items must be in their original condition; unworn, unwashed, and in their original packaging.
- Please check the detailed exchange policy on our website for more information.
What Is the Delivery Time?
Local delivery takes 3–8 business days, depending on your location.
• Business days are Saturday to Thursday, excluding public holidays.
• You will receive a tracking number once your order is shipped.
• Delays may occur due to high demand or courier issues.
How Can I Exchange an Item?
Exchanges are allowed within 48 hours if the item is:
• Unworn
• Unwashed
• Undamaged
• In its original packaging with tags
• Exchanges depend on availability. If the item is out of stock, you can choose another item or request a refund.
• To exchange, fill out the exchange form on our website.
• Shipping costs are covered by the customer, unless the item is incorrect or defective.
Do You Allow Refunds?
Exchanges are allowed within 48 hours if the item is:
• Unworn
• Unwashed
• Undamaged
• In its original packaging with tags
• Exchanges depend on availability. If the item is out of stock, you can choose another item or request a refund.
• To exchange, fill out the exchange form on our website.
• Shipping costs are covered by the customer, unless the item is incorrect or defective.
•You may request an exchange/refund within 14 days of receiving your order.